| Phase
I - Information Gathering
• Gather existing materials
relevant to the project
• Interview key personnel
• Design and distribute questionnaires
• Analyze results
• Develop report to summarize:
° Management or business issues
° Course objectives
° Sample participant profile
° Skill gaps
° Learning strategies
Phase II
– Design
• Identify requirements
° Design and development
° Customization
• Determine program design
° Objectives
° Learning points for each module
° Tools
° Strategies
• Develop proposed course outlines
° Module objectives
° Content
° Sequence
° Flow
° Timeframes
• Evaluate and modify
• Finalize outlines and module content
Phase III
– Development
• Research and develop new
course materials
• Customize existing materials
• Develop training tools
° Instructor guide
° Course modules
° Case studies
° Role play exercises
° Self evaluation tools
° Quizzes
° Action plans
• Evaluate and modify
• Finalize training tools
Phase IV
- Delivery & Evaluation
• Deliver training
• Evaluate training and course materials
° Participant’s feedback
° Observable behaviour modifications
• Evaluate and modify
• Finalize course materials
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